About:

Over the past seven years, I have immersed myself in the world of IT support and Networking, honing my skills and gaining invaluable expertise along the way. I have had the privilege of working with a diverse range of technologies and systems, while constantly pushing the boundaries of my knowledge and capabilities.

I have demonstrated a passion for continuous learning, keeping up to date with the latest industry trends and new technologies. I am committed to leveraging my expertise and experience to contribute to the success of an organisation, while also striving for personal and professional growth.


Work experience


Mar 2021 - Present

IT Engineer • QuantuMDx Group Ltd

Troubleshooting and providing technical support for users. Managing system administration, including network security, network administration, and Office 365 administration. Utilizing programming languages such as Powershell, and Python for automation and scripting tasks. Implementing data backup solutions with Cloud Berry and utilising network monitoring tools such as Zabbix. Managing network-attached storage (NAS) and network infrastructure. Working with SQL databases and Active Directory & Group policy. Maintaining server and desktop hardware, including Windows Server and Linux network administration.



Oct 2020 - Mar 2021

Service Desk Analyst • Perfect Image Ltd

Working within an MSP environment I would provide troubleshooting and technical support for many clients and customers. Mainly on the service desk I would support users answer calls, manage time and keep tickets up to date and meet SLA requirements. Such duties included supporting Office 365 application, managing Active Directory. Handling server and desktop hardware issues.


Oct 2016 - Oct 2020

IT Technician • Gateshead College

Performing troubleshooting and providing technical support for both staff and students. Managing system administration tasks, including Google Workspace and Office 365 administration. Utilizing Powershell for automation and scripting as we would often be working with 1000’s of machines across multiple campuses. Utilising active directory for user management such as user account creation and password management. Maintaining desktop hardware.






Education

Gateshead College

·       BTEC Level 3 90 credit diploma in Networking & System support

·       Packet Tracer WANs – CCNA

·       Intro to Networks – CCNA

·       Scaling Networks – CCNA

·       Routing and Switching Essentials - CCNA